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Start remote sessionSix of the things our helpdesk answers most often – solve them yourself in a few minutes.
Last checked 2 minutes ago. Helpdesk volume is normal; typical first response in under 15 minutes.
If your question isn’t here, raise a ticket or message us on WhatsApp and a real engineer will answer it.
The helpdesk runs seven days a week and most tickets get a first response in under 15 minutes during helpdesk hours. WhatsApp is open 24/7, even out of hours. Managed clients with an SLA get guaranteed same-day response.
No. One-off repairs, upgrades and ad-hoc fixes are welcome, just raise a ticket or message us on WhatsApp. If you want ongoing cover, monitoring and priority response, ask about a managed support plan and we will scope one to your setup.
We are based in Oldham and work on-site across Greater Manchester, including Oldham, Manchester, Rochdale, Ashton-under-Lyne, Bury and the surrounding boroughs. Remote support covers the whole of the UK.
You start a secure, session-based connection from our remote support page using a one-time code. An engineer connects with your permission, fixes the problem while you watch, and the session ends the moment we disconnect. Nothing is installed permanently.
Yes. We look after businesses, schools and home users. The same engineers handle everything from a broken laptop hinge to a full office network, so no job is too small to raise a ticket for.
Every quote is bespoke. We scope your devices, users and risks first, then price the cover you actually need rather than pushing you into an off-the-shelf tier. The initial consultation and quote are free, with no obligation.
Yes. We set up and manage KCSIE-aligned filtering and monitoring, give the DSL clear visibility, and provide the documentation you need ahead of inspections. We already do this for schools across Greater Manchester.
Raise a ticket through the helpdesk for anything that needs tracking, or message us on WhatsApp for a quick answer, it is open 24/7. You can also email info@stspc.co.uk and we will pick it up on the next helpdesk shift.
If nothing above has sorted it, call the office or raise a ticket – we’ll get a real engineer on it.