Support · Remote support

Let an engineer connect to your device.

Hands-on help right now – secure, session-based, one-time codes. Works on Windows, macOS, iPad and Android.

1

Message us first

So we know who we’re helping and can verify your identity. WhatsApp us or open a ticket – we’ll generate a one-time code before anything connects.

2

Download the helper

A tiny app that only runs for the session and disconnects when closed. Nothing is installed permanently.

Windows macOS iPad / iPhone Android
3

Enter your code

We’ll send you a 6-digit code over WhatsApp or your ticket. You type it in to start the session. You can end it any time.

••••••
Your data is safe. All sessions are encrypted end-to-end and fully logged. We never connect without you in contact with us, and we can never start a session without your one-time code.