Full Wi-Fi bars but nothing loads: your device is talking to the router fine, but the router isn’t reaching the internet – or your device is asking the wrong address book. Here’s how to find out which, fast.
First: is it one device or all of them?
- Every device is down – it’s the router or your provider. Go to the reboot step.
- Just one device – skip to the device fixes below.
Reboot the router properly
- Power off at the socket – not the reset pinhole, which factory-resets it
- Wait a full 30 seconds
- Power on and leave it alone for two to three minutes until the internet light goes steady
- If the internet light stays red or keeps flashing, check your provider’s status page on your phone (mobile data) – if there’s an outage in your postcode, it’s them, not you
Single-device fixes
- Flush DNS: press Start, type cmd, open Command Prompt and run
ipconfig /flushdns - Forget and rejoin the Wi-Fi network in Settings, re-entering the password
- Try a different DNS: if pages resolve slowly or half-load, the provider’s DNS may be struggling – we can set your device or router to a faster public resolver
For a business, repeated drops are a different conversation: a line fault ticket with the carrier, or a router that needs replacing before it fails completely. If your internet going down costs you money, ask us about business broadband with failover – and for anything urgent, raise a ticket.