A new starter with no working account, email or laptop on day one makes a terrible first impression. Here’s what we need from you and what happens on our side, so everything is ready before they walk in.
What to send us
- Full name (as it should appear on email) and start date
- Job role and who they report to – this drives which shared mailboxes, folders and groups they get
- Whether they need a new device or are taking over an existing one
- Any software beyond the standard set (accounts packages, design tools, sector software)
- A personal mobile number for MFA setup on day one
What we do with it
- Create the account and assign the right licence
- Set up the mailbox, add them to team groups and shared drives
- Prepare the device: enrolled, encrypted, endpoint protection installed, software ready
- On day one: help them sign in, register MFA on their phone, and check email flows on desktop and mobile
Lead time
Give us three working days where you can. Same-day setups are possible but licence provisioning and device prep genuinely take time, and rushing them is how starters end up borrowing someone else’s login – which is exactly what we don’t want.
Ready? Raise a ticket with the details above and we’ll confirm the plan the same day.