If Outlook is not connecting or syncing your email, try the following steps to resolve common issues.
Step 1: Check Your Internet Connection
Ensure your device is connected to the internet. Try opening a web page to confirm connectivity.
Step 2: Restart Outlook
Close Outlook completely and reopen it. On Windows, check Task Manager to ensure the process has ended.
Step 3: Repair Your Account
Go to File > Account Settings > Account Settings, select your account and click Repair.
Step 4: Update Outlook
Ensure you are running the latest version of Outlook. Go to File > Office Account > Update Options > Update Now.
If the issue persists, please submit a support ticket and our team will assist you.